Frequently asked questions
Frequently Asked Questions
From pricing and project process to technology, hosting and ongoing support: here you will find answers to the questions we encounter most often in initial consultations. One partner for website, shop and visibility.
In short and in plain language
On this page you find answers to questions we hear a lot. They cover prices, the steps of a project, the tech, hosting and care.
We build websites and online shops. We help you get found on Google. And we look after your site once it is live.
For all of this you have one fixed contact. We are based in Söhlde in Lower Saxony. We work for clients all over Germany.
Is your question not here? Then write to us or give us a call.
General
- What exactly does XICWEB do? XICWEB is a full-service web agency. We deliver the four building blocks a successful online presence needs from a single source: the website, the online shop, visibility on…
- Why everything from one source instead of several providers? Anyone who spreads website, shop, SEO and maintenance across separate providers spends a lot of time on coordination and interfaces. If something falls between responsibilities…
- Who does XICWEB work for? Our clients are small and medium-sized companies as well as local businesses looking for a reliable digital partner who does not want to deal with technical details. From the…
- Do you work nationwide or only regionally? Our location is Söhlde in Lower Saxony, between Hildesheim, Hanover and Braunschweig. But we work nationwide: project coordination, implementation and support run reliably via…
- Do I have a dedicated contact person? Yes. Every project has a dedicated contact who knows your plans and your system and is your first point of contact for all questions. You do not have to explain your setup anew…
- Which technology do you use? We build with modern, proven technology: fast, responsive websites with a content management system you can maintain yourself, and online shops based on Shopware in the…
Process and Pricing
- What does a website cost? We start an individual company website as a fixed price from €1,490 net. This includes a design tailored to your company, a maintainable content management system, a fast and…
- What does an online shop cost? We build an online shop based on Shopware in the open-source edition from €4,900 net. This covers the setup, a design adapted to your brand, the integration of common payment…
- What does SEO and visibility cost? We offer ongoing search engine optimization from €290 net per month, in the Local package for local visibility. Technical SEO, on-page and content work are part of the Growth…
- What does ongoing support cost? Website care starts from €49 net per month in the basic variant and extends through tiered packages up to around €199 net per month. Depending on the package, this includes…
- How does a project run? A project follows four clear steps. It begins with the free initial consultation, in which we clarify goals, scope and framework. This is followed by a concept with a fixed price…
- Do you work with fixed prices? Yes. For website and shop projects, we state a fixed price after the concept phase instead of a vague hourly estimate. This gives you planning certainty and lets you know from the…
Technology and Support
- Are the websites accessible? We design websites to be accessible from the start and orient ourselves to WCAG 2.2 at level AA. This concerns contrast, keyboard operability, meaningful structure and usability…
- Where are my website and my data hosted? If we host your website, it runs on our servers in Germany. This is advantageous from a data protection perspective and ensures short paths for questions about operation. Your…
- How fast are the websites? Speed is a fixed part of our work, not a coincidence. We build websites so that the visible main content appears quickly, aiming for a Largest Contentful Paint under 2.5 seconds…
- Can I maintain content myself? Yes. Your website comes with a content management system that lets you update texts, images and pages yourself, without programming knowledge. On request, we show you or your team…
- What does ongoing support include? Website care keeps your site up to date, secure and fast. Depending on the package, this includes regular updates of the system and extensions, security measures, automatic…
- Can you take over an existing website or shop? Yes, taking over existing projects is a common entry point. You do not have to have the website rebuilt in order to switch to us. We begin with an assessment, evaluate the…
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