General
Do I have a dedicated contact person?
In short and in plain language
Yes. Each project has one fixed person for you. This person knows your plans and is your first point of contact.
You do not have to explain things again and again. This holds while we build the site and in ongoing support.
Answer
Yes. Every project has a dedicated contact who knows your plans and your system and is your first point of contact for all questions. You do not have to explain your setup anew with every request, and decisions take the context of your project into account.
This applies not only during implementation but also in ongoing support. That keeps the collaboration personal and transparent, instead of running anonymously through a ticket system.